*Sending log files to Eigen Technical Support (MIRASERV.LOG)

There may be a credit or debit card issue that requires technical support from Eigen.  Debugging is assisted with the miraserv.log file.  Every time a transaction is run, this log file is appended with a breakdown of that transaction.  If you have been asked to send this log file to Eigen technical support, please follow these steps:

  1. Start Windows Explorer or open My Computer.
  2. Find your MiraServ directory, usually located at C:\Program Files (x86)\Eigen\MiraServ or %PROGRAMFILES(x86)%\Eigen\MiraServ.
  3. Locate the miraserv.log file.  Note that you may need to locate the miraserv.log.n file if the issue occurred on a previous day.
  4. Start your email client with a message to support@eigendev.com.  Include your company name and contact information.
  5. Attached the miraserv.log and/or miraserv.log.n files along with a description of the problem.
  6. Send the message.

Note: You may need to enable Show file name extensions in Windows to find the file.

http://windows.microsoft.com/en-CA/windows-vista/Show-or-hide-file-name-extensions

There may be special instructions that Eigen's support department wish you to follow as well.  They can be contacted at:

Eigen Development
877-736-7733 Toll Free
604-736-1066 Vancouver
http://www.eigendev.com/

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